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How To Turn Off Your Water

If you have a leak and need to turn off the water to your house, follow these steps:

  1. Locate your master shut off valve (which is usually where the water line comes into the house or near the water heater) or your customer shut off valve (which is in a separate meter box approximately 2 feet from the Company's meter box).  If you do not have a customer shut off valve, you may consider installing one as it is best to turn off your water as close to the meter as possible.
  2. Depending on the type of valve, turn it clockwise until tight or rotate the handle so that it is perpendicular to the pipe.
  3. If you cannot locate or turn off the valve, please call the Company's office at 760-742-1909 to have a Utility Worker turn off the meter for you.  Please do NOT shut off Company meter valves.  For after hour emergencies, call front gate dispatch at 760-742-3112, 24 hours/day, 7 days/week.
    Make sure everyone in the family knows where and how to turn off the water to the house.