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How to Find A Water Leak

NOTE:  DO NOT shut off Company meter valves.  If you do not have a customer shut off valve and need your water turned off, please call the Company office at 760-742-1909, Monday through Friday, 8:00 a.m. to 4:00 p.m. or the Security Dispatch at 760-742-3112 after office hours.  A Utility Worker will be called and dispatched to your residence.

Do I have a leak?

If you suspect a leak, the easiest way to confirm is to check the reading on your meter by taking the following steps:

  1. Make sure all faucets and water-using appliances, inside and out, are turned off.
  2. Check the reading on your meter.  Your water meter is underground in a rectangular box with a green lid, usually found near the street.  There is a small dial, which moves clockwise.
    NOTE:  Anytime you remove the lid on a meter box, be careful as there are wires connecting the lid and the meter.  Also be aware of snakes resting in the meter box.
  3. Without using any water, wait for approximately 30 minutes.  Then recheck the meter.  If the hand has moved or number has changed, water is leaking (or running) somewhere on your property.

The most common cause of a small leak is a toilet.  You may place a few drops of food coloring in the toilet tank.  If any color appears in the bowl, the toilet is leaking. 

If you need assistance to locate your water meter or test for leaks, please contact the Company office at 760-742-1909.

"Silent" Leaks and "Unexplainable" Water Usage

Any number of factors can contribute to water consumption and they are not always explainable.  However, when water passes through your water meter, you, as the property owner, are responsible for payment.

"Silent" leaks, which often occur in toilets, are known to cause a serious increase in water consumption, but can, over a period of time, correct themselves.  Hence, the term "silent".  They cannot be heard and usually can only be detected by dropping a dye tablet or food coloring into the toilet tank.  If the coloring reaches the bowl of the toilet, it indicates a leak.

Sprinkler systems can fail and run slowly without being detected.  If there is thick groundcover, a leak may allow water to seep into the ground and not be discovered for several months.